Outsourced

Last night I was sure that FlashForward was starting back.  So, after a long day at work and after getting the kids down to bed, I crashed on the couch ready to watch.  But it was not on my TiVo.   Come to find out, we have a couple more weeks before it starts again.

So I found myself browsing Netflix’s Watch Instantly library looking for something to watch.  Outsourced caught my eye.  Having worked in the IT industry for a long time, I have a lot of friends and coworkers from India.

Outsourced tells the story of Todd Anderson, a call center manager whose job gets outsourced to a call center in India.  He is then sent to India to train his replacement and help improve the call center there.

One of the most memorable scenes shows him trying to explain cow branding to the call center workers, in an effort to explain some of the products they are selling.  He’s trying so hard to teach them about Americans so they can talk effectively to Americans on the phone.  One of the workers looks at him and says, “You really need to learn about India.”

The rest of the movie shows him learning more about India, their religion, and culture.  I was struck by the fact that I have worked with Indians for so long, but I also have learned very little about their country.

It was a very funny and eye-opening movie.  I would recommend it to anyone that also works with people from India.

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